These Terms of Service (“Terms”) form a legal agreement between you and Mindflix Media Inc. (“Mindflix Media,” “we,” “us,” or “our”) and govern your use of:

“You” and “your” refer to any person who visits the Website, creates an account, accesses the Community, or uses any part of the Service.

By clicking “I agree,” creating an account, or using any part of the Service, you are agreeing to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

We may update these Terms from time to time. When we do, we will change the “Last Updated” date above and may provide additional notice (for example, via email or an in-product message for material changes).

If you continue to use the Service after updated Terms are posted, you are agreeing to those changes. If you do not agree to the updated Terms, you must stop using the Service and, if applicable, close your account.

The Service is operated by Mindflix Media Inc., a corporation incorporated in Ontario, Canada.

Dr. McKenzie Goodine (“Dr. McKenzie”) provides educational and informational content through the Service. She does not provide therapy, clinical services, or individualized psychological treatment through the Service.

The Service may include, now or in the future:

We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

We collect, use, and disclose information about you as described in our Privacy Policy. This may include information such as your name, email address, user-submitted questions, comments, reactions or votes, analytics data, and any images or content you upload.

The Community is hosted by a third-party provider (currently Bettermode). Your use of the Community is also subject to Bettermode’s terms and privacy policy. We are not responsible for Bettermode’s (or any other third party’s) handling of your data.

The Service provides general educational information and guidance about parenting topics. It does not provide:

Your use of the Service does not create a psychologist-patient, therapist-client, or any other clinical or professional relationship between you and:

You are solely responsible for how you use the information obtained through the Service. Always seek the advice of a qualified health-care professional with questions about your child’s health or mental health. Never ignore or delay seeking professional help because of something you read, watch, or hear through the Service.

If you or your child are in crisis, experiencing thoughts of self-harm, or in any kind of emergency, do not use the Service. Call your local emergency number or seek immediate assistance from a qualified provider.

The Ask Dr. McKenzie Community is a space where parents can:

Dr. McKenzie chooses which questions to answer at her discretion, based on factors such as upvotes, fit with her expertise, and what may help the most parents. Answers are usually provided through public video content (for example, on social channels) and linked back to the Community’s “Past Answers” library.

By using the Community, you understand and agree that:

We may change how questions are collected, curated, or answered over time.

You agree that you will use the Service only for lawful purposes and in a respectful way. You must not:

We reserve the right to decide, in our sole discretion, whether any content or behaviour violates these Terms or otherwise harms the community. We may remove content or restrict or terminate your access at any time (see Section 16).

“User Content” means any information, questions, comments, stories, images, videos, reactions, or other material that you submit, upload, post, or otherwise make available through the Service.

All content made available by Mindflix Media through the Service—such as videos, audio, text, images, graphics, logos, documents, software, and design elements—is owned by or licensed to Mindflix Media and protected by copyright and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:

You must not:

We may offer paid products and services, such as:

Specific pricing, payment methods, renewal terms, refund policies, and product-specific rules will be described at the time of purchase, in checkout flows, or in separate terms that supplement these Terms (“Supplemental Terms”). If there is a conflict between these Terms and any Supplemental Terms for a particular product, the Supplemental Terms will govern for that product.

By purchasing or subscribing to a paid offering, you agree:

We may change prices or product offerings from time to time. Changes will not retroactively affect fees already paid for a current subscription term, but may apply to renewals.

We aim to provide high-quality, evidence-informed educational content. However, every child, family, and situation is different. We cannot promise that:

You are responsible for deciding how to use the information provided and for seeking professional advice when needed.

To the fullest extent permitted by law, the Service and all content, information, and features are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory.

Without limiting the foregoing, we do not guarantee that:

Any reliance you place on material obtained through the Service is at your own risk.

Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

To the maximum extent permitted by applicable law:

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law (for example, certain rights under consumer protection statutes).

To the extent permitted by law, you agree to indemnify and hold harmless Mindflix Media, Dr. McKenzie, and our directors, officers, employees, contractors, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

We may, at our own expense, assume the exclusive defense and control of any matter subject to indemnification. In that case, you agree to cooperate with our defence.

We may, at any time and in our sole discretion, suspend or terminate your access to all or part of the Service (including your Community account) without notice, including if we believe that:

You may stop using the Service at any time and, where applicable, close your account. Some provisions of these Terms (for example, those relating to intellectual property, disclaimers, limitation of liability, and indemnification) will continue to apply even after your access ends.

We are not responsible for any loss of User Content resulting from suspension or termination. We recommend you keep your own copies of any content you wish to retain.

If you believe that content available through the Service infringes your copyright or other intellectual property rights, please contact us at support@askdrmckenzie.com with sufficient detail for us to locate the material and assess your request. We may remove or restrict access to content at our discretion.

The Service is operated from Ontario, Canada, but may be accessed by users around the world. You are responsible for complying with all laws that apply to you based on your location and circumstances.

We do not represent that the Service or any content is appropriate or available in every jurisdiction. We may restrict access from certain locations if required by law or for risk management.

These Terms and any dispute or claim arising out of or relating to them or the Service will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws rules.

You agree that any legal action or proceeding between you and Mindflix Media relating to the Service or these Terms will be brought exclusively in the courts of the Province of Ontario, and you submit to the personal jurisdiction of those courts.

Where permitted by law, you and Mindflix Media each agree to bring claims only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

We may modify, suspend, or discontinue any part of the Service, or introduce new features or impose limits, at any time. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, to any affiliate or in connection with a merger, sale of assets, or similar transaction without notice to you.

If you have questions about the Service or these Terms, or need to contact us for any reason, you can reach us at:

Email: support@askdrmckenzie.com

Notices sent by email will be deemed received when sent, provided they are sent to the most recent email address you have provided us.